{"id":1023,"date":"2026-07-06T11:25:15","date_gmt":"2026-07-06T11:25:15","guid":{"rendered":"https:\/\/sable.md\/?page_id=1023"},"modified":"2026-07-06T14:34:02","modified_gmt":"2026-07-06T14:34:02","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/sable.md\/ro\/refund_returns\/","title":{"rendered":"Politica de returnare \u0219i schimb"},"content":{"rendered":"

Politica de returnare \u0219i schimb<\/h1>\n\n

Data ultimei actualiz\u0103ri:<\/strong> 06.07.2026<\/p>\n\n

Prezenta politic\u0103 descrie condi\u021biile de returnare \u0219i schimbare a produselor achizi\u021bionate din magazinul online Sable<\/strong> (sable.md). V\u00e2nz\u0103torul este SRL MENSTORE<\/strong>, IDNO 1024606009745.<\/p>\n\n

Ne str\u0103duim ca fiecare client s\u0103 fie mul\u021bumit \u0219i ac\u021bion\u0103m \u00een conformitate cu legisla\u021bia Republicii Moldova privind protec\u021bia drepturilor consumatorilor.<\/p>\n\n

\n\n

1. Termenul de returnare<\/h2>\n\n

Cump\u0103r\u0103torul are dreptul s\u0103 returneze sau s\u0103 schimbe un produs de calitate corespunz\u0103toare \u00een termen de 14 zile calendaristice<\/strong> de la data primirii comenzii.<\/p>\n\n

2. Condi\u021biile de returnare a produselor de calitate corespunz\u0103toare<\/h2>\n\n

Un produs de calitate corespunz\u0103toare poate fi returnat sau schimbat numai dac\u0103 sunt \u00eendeplinite simultan urm\u0103toarele condi\u021bii:<\/p>\n\n

    \n
  • au trecut cel mult 14 zile de la primire;<\/li>\n
  • marf\u0103 nu a fost folosit<\/strong>, aspectul s\u0103u comercial a fost p\u0103strat;<\/li>\n
  • ambalajul original a fost p\u0103strat, folia de protec\u021bie \/ sigiliul din fabric\u0103 nu au fost deschise<\/strong>;<\/li>\n
  • Toate caracteristicile \u0219i integritatea produsului au fost p\u0103strate.<\/li>\n<\/ul>\n\n

    3. Produse care nu pot fi returnate<\/h2>\n\n

    V\u0103 atragem aten\u021bia: produsele cosmetice \u0219i cele de igien\u0103 personal\u0103 fac parte din categoria produselor care nu pot fi returnate sau schimbate din motive de igien\u0103 \u0219i protec\u021bie a s\u0103n\u0103t\u0103\u021bii, dac\u0103 ambalajul lor a fost deschis dup\u0103 primire<\/strong>.<\/p>\n\n

    Aceasta \u00eenseamn\u0103 c\u0103 produse deschise, despachetate sau folosite anterior<\/strong> (creme, geluri, uleiuri, balsamuri, s\u0103pun, produse pentru b\u0103rbierit \u0219i \u00eengrijire etc.) nu pot fi returnate sau schimbate nu este supus<\/strong>nu este supus acestei proceduri, cu excep\u021bia cazurilor \u00een care se constat\u0103 defecte de fabrica\u021bie (a se vedea sec\u021biunea 4).<\/p>\n\n

    4. Returnarea produselor de calitate necorespunz\u0103toare (defectuoase)<\/h2>\n\n

    \u00cen cazul \u00een care produsul se dovede\u0219te a fi defect, deteriorat, cu termenul de valabilitate expirat sau dac\u0103 Cump\u0103r\u0103torului i-a fost livrat un produs gre\u0219it, Cump\u0103r\u0103torul are dreptul s\u0103 \u00eel returneze sau s\u0103 \u00eel schimbe indiferent dac\u0103 ambalajul a fost deschis sau nu<\/strong>.<\/p>\n\n

    \u00cen acest caz, magazinul, la alegerea cump\u0103r\u0103torului, va \u00eenlocui produsul cu unul similar sau va rambursa valoarea integral\u0103 a acestuia, inclusiv costurile de livrare.<\/p>\n\n

    Defec\u021biunile trebuie semnalate Magazinului \u00eentr-un termen rezonabil de la momentul constat\u0103rii, ata\u0219\u00e2nd, pe c\u00e2t posibil, fotografii ale produsului.<\/p>\n\n

    5. Schimbul sau rambursarea banilor<\/h2>\n\n

    \u00cen cazul return\u0103rii unui produs care \u00eendepline\u0219te condi\u021biile prezentei Politici, Cump\u0103r\u0103torul poate alege s\u0103 primeasc\u0103:<\/p>\n\n

      \n
    • schimb<\/strong> cu un alt produs din sortimentul magazinului (cu o suplimentare sau o rambursare a diferen\u021bei de pre\u021b);<\/li>\n
    • rambursarea sumelor de bani<\/strong> pentru marf\u0103.<\/li>\n<\/ul>\n\n

      6. Costul transportului de retur<\/h2>\n\n
        \n
      • Dac\u0103 returnarea este legat\u0103 de defect, deteriorare sau eroare din partea Magazinului<\/strong> \u2014 costurile de livrare pentru retur sunt suportate de Magazin<\/strong>.<\/li>\n
      • \u00cen cazul \u00een care Cump\u0103r\u0103torul returneaz\u0103 un produs de calitate corespunz\u0103toare din proprie ini\u021biativ\u0103 (s-a r\u0103zg\u00e2ndit), costurile de transport pentru retur sunt suportate de Cump\u0103r\u0103torul<\/strong>.<\/li>\n<\/ul>\n\n

        7. Termenele de rambursare a sumelor<\/h2>\n\n

        Suma de bani se restituie cump\u0103r\u0103torului \u00een termen de 5\u201310 zile lucr\u0103toare<\/strong> dup\u0103 ce Magazinul prime\u0219te produsul returnat \u0219i confirm\u0103 c\u0103 acesta \u00eendepline\u0219te condi\u021biile de returnare. Modalitatea de returnare se stabile\u0219te de comun acord cu Cump\u0103r\u0103torul.<\/p>\n\n

        8. Cum se efectueaz\u0103 o returnare sau un schimb<\/h2>\n\n

        Pentru a solicita o returnare sau un schimb, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi:<\/p>\n\n

          \n
        • prin telefon +373 60 861 877<\/strong>;<\/li>\n
        • prin e-mail menstoresrl@gmail.com<\/strong>.<\/li>\n<\/ul>\n\n

          Operatorul va stabili \u00eempreun\u0103 cu dumneavoastr\u0103 pa\u0219ii urm\u0103tori, adresa \u0219i modalitatea de returnare a produsului.<\/p>\n\n

          9. Date de contact<\/h2>\n\n

          \nSRL MENSTORE<\/strong>
          \nE-mail: menstoresrl@gmail.com
          \nTelefon: +373 60 861 877
          \nAdres\u0103: municipiul Chi\u0219in\u0103u, str. Tudor Stri\u0219ca, nr. 19\/3, ap. 23\n<\/p>","protected":false},"excerpt":{"rendered":"

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